iCon CZ supports innogy group Companies in their traditional business areas as well in the development and delivery of new solutions and services to external clients.
We have helped to design and implement many new solutions which led to improved customer experienced or increased efficiency of the internal processes by deploying various digital technologies such as e-signature, RPA or AI
Our projects are delivered mostly in a agile way (design thinking, scrum) with strong focus on developing these capabilities also on the client side
In the last 12 months we have been working together with innogy business on new business opportunities related e.g. to mobility
Our areas of expertise & focus:
- Optimization of customer journeys and refining customer experience
- Document digitization – transition to paperless operation view advanced document management systems and e-signature solution
- Robotization and automation of internal processes